Service starts with you

Breda, 22 May 2023

Crucially, each and every one of our systems is characterised by a very high degree of user-friendliness. The development phase saw us devote a great deal of attention to the user interface and the design in order to maximise accessibility for users. We are proud of the fact that our PlateButler software is exceedingly user-friendly, reliable and secure, and it is no surprise that we receive very positive feedback on our systems’ intuitive design and user-friendliness. 

One approach that we recommend when it comes to using our systems is to explore them for yourself. After all, we take the view that experimentation is the key to optimising system performance. Our automated systems have been designed precisely to be easy to learn, robust and resilient, making the process of remedying errors and getting up and running again straightforward. Getting hands-on with the system and trying out a variety of functionality will enable users to familiarise themselves with it by adjusting settings and tailoring processes ​​to specific wishes and requirements. 

But what if you need some assistance? Then our experts from Lab Services will be on hand at all times to support you every step of the way. Our service department will be happy to help you by e-mail or by telephone with any queries or issues that you might have and will provide swift, comprehensive assistance. Our experts can guide users through the system’s functionality, solve problems and provide training to make things as straightforward as possible for them.

At Lab Services, we understand that some users prefer the process to be completely hassle-free. After all, experimenting and getting to know the systems can take a bit of time, and so we would be more than happy to provide support in that regard and help you when it comes to optimising system performance. 

We can make the whole process hassle-free, from design to installation to maintenance. In terms of system maintenance, we offer bespoke maintenance contracts to companies throughout the world in order to fulfil specific needs. Users are able to select either the Full Service PM contract or the Basic Service PM contract according to their requirements. These contracts can encompass annual or biennial maintenance visits and users can opt for response time frames of 24, 48 or 72 hours. With a Full Service PM contract users can rest assured that all aspects of system maintenance will be taken care of, including the purchasing of components and the scheduling of preventive and corrective maintenance with third parties. We will be at your service at all times, wherever and whenever. Rendering downtime for your systems unnecessary or keeping it to a minimum. 

In short, the Lab Services team is ready to provide you with support and expertise to optimise system performance. We encourage users to experiment with our systems, safe in the knowledge that our robust, resilient technology is capable of coping with errors and that trying out functionality can actually result in fine-tuned processes that will fulfil your wishes and requirements. Our service department is on standby for anyone needing or wanting extra assistance and we offer comprehensive worldwide maintenance contracts to meet a wide array of needs. Our team is ready and waiting to facilitate the entire design, installation and maintenance process for our esteemed clients.