High-quality platforms require high-quality service and support

Breda, 16 November 2020

Following the development and installation of our successful PlateButler® systems, the Service department has the task of keeping these systems in perfect condition. After all, nobody purchases an advanced robotic system for just a few years - it still has to perform perfectly after 10 or 15 years. This can only be achieved by carrying out preventive maintenance correctly or offering fast service to fix unforeseen breakdowns and defects.

Our approach has been designed to cope efficiently with maintenance, random faults, full service contracts or warranty. We link serial numbers and tasks to a unique RMD number in order to monitor progress from start to finish. This gives us a clear overview of our customer’s situation and how we may have solved similar problems in the past.

When our engineers visit a site for service, they come equipped with our new field service tool and parts cases. These cases have been specifically put together to suit a type or series of machines. The cases contain all the associated manuals and spare parts, and we keep them up-to-date and ready for use at all times. So even if the cause of a fault has not yet been fully identified, we are still prepared for a wide range of problems.

With the future in mind, and the transition to Industry 4.0 (where there is an even greater emphasis on digital working), we are introducing increasingly smart technologies and techniques in the Service department. Thanks to a secure database in the Cloud, we can always access the information we require when carrying out service work by simply scanning the NFC tag attached to the system. As a result, we are always up-to-date and can quickly get the system up and running again.