Is Service Engineer #YourNextJob?
Are you interested in Field Service? Do you enjoy working with robotics and excel at providing technical support to customers? Love to travel? Would you like to be part of a dynamic, young team where no two days are the same? If so, we have an exciting opportunity for you!
As a Service Engineer, you’ll have a varied and challenging role providing service and support for our robot projects in laboratory automation in the United States. From our office in Tewksbury, MA, you’ll gain in-depth knowledge of our product line and projects, enabling you to maintain, repair, and improve them worldwide. You will become the face of our company! Whether working independently or with colleagues, you’ll report directly to the Service Manager.
A passion for technology combined with service excellence is essential for success in this role.
The role
You love making things easier for customers. Your technical expertise allows you to handle even the most complex issues. By ensuring optimal maintenance and resolving problems quickly, you minimize downtime for our clients. Key responsibilities include:
- Maintaining our proprietary products and systems.
- Providing on-site and remote technical support.
- Repairing and occasionally installing equipment both internally and externally.
- Keeping service records and managing inventory.
- Preparing for maintenance tasks.
- Gathering information and consulting with colleagues or external partners.
This is a dynamic position where automation, variety, and flexibility are key. In short, a fantastic challenge in an international environment!
What we’re looking for
We are seeking a travel-ready engineer with a hands-on attitude.
- A bachelor’s degree or associate degree wih relevant experience in mechatronics, electronics, or field service.
- Ability to work both independently and collaboratively.
- Flexibility and the ability to adapt to ad-hoc situations and tasks.
- Expertise in our products and systems to provide top-notch support, maintenance, and repair.
- A service-oriented mindset with a focus on customer satisfaction.
- Initiative, a drive for self-improvement, and a desire to grow professionally.
- A valid driver’s license.
What we offer
We provide a responsible role in a healthy, dynamic company with a competitive salary, flexibility, a friendly informal work environment, and opportunities for professional development. This is a full-time role (40 hours per week) with the potential for a permanent contract after successful performance. LAB Services offers ample growth and learning opportunities to advance your career.
About LAB Services
Since 1992, LAB Services has been integrating and developing innovative systems for automating standardized laboratory processes. We are brand-independent and use our proprietary software, PlateButler!, to deliver unique, advanced solutions in laboratory automation. Our customers are at the heart of our work. Together, we find the best solutions tailored to their needs, offering tools that make daily work simpler, more flexible, and user-friendly while maintaining the highest standards of quality, accuracy, and service—both nationally and internationally.
In addition to integrating complete modular platforms and ultra-high throughput systems, LAB Services supplies a wide range of innovative laboratory tools, including pipettes, washers, dispensers, readers, and incubators.
We emphasize teamwork and clear communication. LAB Services is looking for enthusiastic candidates ready to help us expand our market position in a high-tech, informal environment.